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What is BPM? Learn the BPM secrets of the world's most successful organizations.
In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast track your organization's strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient sized book can be put to work in your organization immediately!
- Sales Rank: #249653 in Books
- Published on: 2012-09-25
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .42" w x 6.00" l, .56 pounds
- Binding: Paperback
- 186 pages
Review
"Best BPM Book that Relates to Real Business"
- Amazon.com reader review
"An authoritative guide on BPM"
- Amazon.com reader review
"Practicality at its best"
- Amazon.com reader review
About the Author
Theodore Panagacos is a former Management Consultant with Booz & Company and has 10 years experience helping organizations design and implement business models that improve its service to customers. The Ultimate Guide to Business Process Management is the definitive book that explains the industry frameworks and best practice methodologies Theodore has used to help many organizations implement BPM across their organization.
Most helpful customer reviews
13 of 13 people found the following review helpful.
Flawed but worthwhile
By P. J. Weber
Overall, a worthwhile primer on BPM but this book also has some serious flaws. When you see a title such as “Ultimate Guide”, you would think no other materials would be necessary – this isn't true with this work. Here’s my overall review in PIN (Positive/Interesting/Needs Improvement) form:
Positive:
• It’s not about the technology. A realistic perspective on the challenges of implementing BPM from an organizational perspective.
• Provides organizational change recommendations for supporting a BPM initiative.
• The “pitfalls to avoid” is worth reading through several times.
Interesting:
• The book does not delve into the evolution of specific frameworks and practices. For example, readers of Michael Porter’s “Competitive Advantage” will immediately recognize it as the source for the organizational value chain (Figure 12). Those with a software engineering background will recognize CMMI as the basis for BPMM. Neither Porter nor SEI are cited in this work; perhaps this isn't necessary because intermediate derivations of the originals are cited, but I found this interesting.
Needs Improvement:
• This book would be better if more example artifacts were presented. It references a website associated with the book, where I had hoped to find such examples, perhaps an errata, and links to some of the source material mentioned in the book. It’s not there - the website is basically advertisement for the book, which is pointless since I have already purchased the book.
• The book has a “self-published” feel to it; it would benefit from proofreaders and editors. For example, page 41 lists 4 key roles within a BPM Center of Excellence, and goes on to describe two of those roles. It doesn't describe the other two, and it feels as though the author intended to describe them but forgot those paragraphs. There are other areas where it seems as though the author was writing, got distracted, and then came back later to continue working. Hopefully a second edition will pass through a “read aloud” check before publication.
8 of 8 people found the following review helpful.
Exactly what I wanted with lots of detail
By V Mar
I just finished reading the Ultimate Guide to Business Process Management. It's a no nonsense, straightforward book and I would agree with others that it's well written and full of detail.
Setting up BPM capability can be difficult and I liked this book because it literally gives you the entire blueprint on how to implement BPM from scratch - and it assumes you have no prior knowledge either. It also provides a short history of BPM and comes with a dictionary and practice exam at the back. One thing the author talks about is the use of BPM in larger organizations like Toyota and General Electric. Everyone associates these organizations with TPS and Six Sigma, respectively. However, the author points out that both these organizations were successful because they had a solid BPM foundation in the first place. I also agree with this argument, including his view that BPM should be a business-led initiative, not an IT one.
If you're a beginner, this book will help you understand BPM *fast*. If you're an expert, this book makes an excellent reference guide to keep handy when running BPM projects. Definitely a good investment in my opinion.
14 of 14 people found the following review helpful.
Brief, concise, clear for both novices and experienced.
By Jair Casales
I recommend you read "The Ultimate Guide to BPM..." if you are taking a overview of foundations concepts of this practice as governance, maturity, career development model etc. It also aims to clear misunderstand concepts as: diagrams/models; process reengineering; center of excellence; business architecture, systems architecture, and so on... I read it in two days as it is not large but as a consultant in business process architecture I found value with this synthetized, clear and precise approach.. I will use it as a reference must-read book for the members of the process consultancy staff..
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